Return, Money-back trial, & Warranty Policies
45-day Money-back Guarantee Return
Your satisfaction is important to us. If you are not completely satisfied with your Discount Hearing hearing aids, return them for a full refund within 45 days of the purchase date.
We hope you give your ears and brain a chance to adapt to your new hearing aids. We recommend you wear them every day, as often as you can, for up to two full weeks. However, this is only a suggestion and not required. Return your hearing aids at any time for a full refund, within 45 days of the purchase date.
All returned products must include our 45-day money-back guarantee return form. You can find that form at www.discounthearing.com/resources/
Please call Discount Hearing Customer Service at 219-732-3644 with any questions. We are available Monday - Friday, 8:00 AM - 5:00 PM CST.
Sorry, we’re unable to grant any return requests after 45 days from the date of purchase as shown on your invoice.
90-day Limited Warranty
Your hearing aids come with a 90-day limited warranty against manufacturing defects.
If it is determined the unit failed to work due to parts, materials or workmanship, we will repair or replace it for free. The warranty does not cover damaged, misused, abused, or physically altered (including unauthorized repairs) devices. This also includes removal or tampering with the serial number label. The warranty is also void if any other brand thin tube or dome is used on this device.
Contact Discount Hearing for information on how and where to obtain repair service or extra domes and thin tubes.